Glens Falls JOBS

We are seeking a motivated technician to assist with support as part of the Desktop Support team,
a unit within Information Technology Services (ITS). Primary functions include extensive problem diagnosis and
resolution; logging, tracking, routing and escalating service requests through our TeamDynamix service management tool;
hardware and software installation; performing computer upgrades by using standard imaging and hard drive data
backup/recovery tools; supporting various cloud and locally hosted applications including the Google Apps for Education
Suite, JAMF and MS Office Suite; building knowledge base help articles for related applications and procedures; and
assisting with training of students who support Desktop Support operations. Additionally, providing some phone, on-site
and/or remote support for faculty, staff, and students as part of the ITS Desktop Support group is also expected. The
Desktop Support team plays a key role in ensuring the seamless operation of hardware and software that support
SUNY Plattsburgh’s mission. As a whole, ITS provides comprehensive technology support for campus needs inside and
outside the classroom. This includes administrative computing, web development, integration, system support, and
network infrastructure management. We also support SUNY Plattsburgh’s technology needs by providing services, tools,
and facilities that keep the campus community working efficiently and create a stable, secure, and user-friendly
environment. As SUNY Plattsburgh is an institution that delivers challenging and high-quality educational experiences to
a diverse group of learners, the successful candidate must demonstrate an understanding of and sensitivity to diversity,
inclusion, and equity-minded policies, programs, and practices.

SUNY Plattsburgh is an AA/EEO/ADA/VEVRAA employer committed to excellence through diversity

and supporting an inclusive environment for all.