KeyBank has named Erica Choi Capital Region market president, effective immediately. A 10-year banking veteran with 25 years of leadership experience, Choi will continue to serve as sales leader for KeyBank’s Commercial Bank in the Capital Region. She will succeed Fran O’Rourke, who has announced her retirement after serving as Capital Region market president since 2021.
As market president and Commercial Bank sales leader, Choi will drive collaboration and coordination of KeyBank activities and resources in the market, serve as the face and voice of KeyBank in the community and manage a team dedicated to providing expertise and financial solutions to middle market clients in the Capital Region.
“Erica has played an important role in Key’s success in the Capital Region since joining the Commercial Bank team as a senior banker in 2020,” said Michael McMahon, executive for Commercial Banking in Upstate New York. “Her client-focused approach, reputation as a motivational and team-oriented leader and role in the local community make her well poised to assume the role of market president. Fran O’Rourke leaves big shoes to fill, and Erica is just the person to carry KeyBank into the future in the Capital Region.”
Prior to joining KeyBank, Choi worked for Bank of America in Albany as Middle Market relationship manager. She has also worked as senior area manager for the U.S. Small Business Administration in Albany, N.Y., senior brand manager for Beech-Nut Brand in Amsterdam, N.Y., and senior associate brand manager for Kraft Foods in Glenview, Ill.
Choi earned her bachelor’s degree in chemistry from the United States Military Academy. She subsequently served in the United States Army from 2000 to 2005 as an intelligence officer, deploying in 2004 to lead a counter-terrorism team in support of Operation Iraqi Freedom. She holds FINRA Series 7 and 63 licenses.
O’Rourke, who has an accomplished career in banking spanning more than 40 years, will retire at the end of 2025. She joined KeyBank in 2009, serving various roles in Key Private Bank, including market manager and regional sales executive.
“Fran O’Rourke is one of the most well-respected business and community leaders in the Capital Region, due in large part to her leadership, compassion, and focus on both clients and the community that she loves,” said Catherine O’Malley Kearney. “Her effort to mentor and champion women in the workplace has been profound, both within KeyBank and the greater Capital Region. While we will miss Fran’s steady leadership and big heart, we wish her all the best as she transitions into retirement.”